Shipping & Delivery
Memorial products are shipped out from our Dallas, Texas location. Delivery courier options at checkout are UPS (United Parcel Service) or USPS (Post Office). Please allow production time and transit times when selecting the shipping method. Select the correct shipping transit time so it arrives at your preferred date. We ship after the production timeframe indicated. All products indicate when the item will ship. We do offer some products that can ship the same day if ordered before our cut off window time.
Product shipping prices are based on weight and provided directly from the courier via our shipping app. We strive to deliver your memorial at your indicated time frame. If your product cannot be delivered by your date specified due to weather delays, courier issues, or not enough production time given to us, you will be notified via email and asked how you want to proceed. You may either upgrade your shipping choice or leave shipping choice as is and arrival time may be delayed.
HOW MEMORIALS ARE SHIPPED
We use 2 forms of couriers: USPS (Post Office) and USPS. Although USPS will be your most cost effective option, USPS does not guarantee any delivery timeframes, the days specified are only an estimate. USPS shipments should arrive within 7 business days. If it does not, please notify us firstname.lastname@example.org so we can do further tracking on your order. If a memorial is time sensitive, please choose UPS. We do not take responsibility for late shipments due to courier unforseen issues such as plane, truck, or weather. These are beyond our control and can occur without any notice so please allow enough time for possible issues.
Once your order has been given to the designated courier of your choice, you will receive an email with your tracking number so you are able to check the status of the delivery.
If you do not receive your order within 21 business days and are within the United States, please notify us email@example.com so we can investigate it further with the designated courier. If we determine your package was lost in transit, you can choose a full refund to the same method of payment or send out the same product again.