Due to the nature of individual personalized products, no returns will be granted for the following reasons:
- Late delivery by 3rd party courier (USPS or FEDEX)
- The personalization you entered was incorrect
- You approved the proof with the error
- Item was not described on product page
All other reasons, please submit your return reason in writing to firstname.lastname@example.org. Your return request will be reviewed in 7-10 days. You will receive an email with approval or denial and further instructions on how to proceed.
Products that were damaged in shipment require photographs of the product emailed with your return request. Your option will be to have it remade or refunded.
CANCEL AN ORDER or CHANGED YOUR MIND
Orders must be cancelled in writing within 7 days after the order has been placed. Email email@example.com with your original order number and reason for cancellation. If your product has not gone into production, you will receive 100% refund of your order. If the product has already gone into production, your refund will be 50% of the total cost, less the shipping. If the order has already been shipped, we cannot honor any refunds.
DAMAGED UPON ARRIVAL
If your order was damaged during shipment, please notify us via email firstname.lastname@example.org with photos of the damaged product as well as the boxing and wrapping materials. This is important to enable us to process the claim with the courier. You can either request a full refund or we can ship you a replacement.
FAULTY MANUFACTURING OR BROKEN AFTER USE
You must notify us within 60 days of the order should you find any faulty manufacturing or broken after use issues. We warranty our products under normal use within 60 days of purchase. Email email@example.com with a detailed explanation of the issue with photos. We will provide a response within 10 days. You can either request a full refund or we can ship you a replacement.
EXCHANGES or WRONG PRODUCT ORDERED
If production has not been started and the order has not been shipped, you may exchange the product with the same or a different product. If a different product is chosen, you are responsible to pay the difference if it costs more than the original product ordered. If it is less than the original product ordered, we will provide a credit to your same method of payment. Once the product has started production, no exchanges will be honored.